SHIPPING POLICY

Effective Date: 29 June 2026

Welcome to DYLZ STORE. This Shipping Policy explains how we process, dispatch, and deliver orders within South Africa.

By placing an order with DYLZ STORE, you acknowledge and accept the terms of this Shipping Policy.

1. SHIPPING AREAS

DYLZ STORE currently delivers throughout South Africa.

At this time, we do not offer international shipping unless otherwise stated.

2. ORDER PROCESSING

Orders are processed during normal business hours:

Monday – Friday
08:00 – 17:00 (SAST)

Orders are not processed on weekends or South African public holidays..

Once your payment has been successfully received and verified, your order will be prepared for dispatch.

3. DELIVERY TIMEFRAMES

We aim to deliver all orders within 8–11 business days from the date your order has been processed.

Delivery timeframes are estimates only and are not guaranteed.

Delivery times may vary depending on:

• Your delivery location;
• Courier operations;
• Weather conditions;
• Peak shopping periods;
• Public holidays; or
• Other unforeseen circumstances beyond our reasonable control.

4. SHIPPING PARTNER

DYLZ STORE uses Aramex Store-to-Door as our primary courier service.

Once your order has been dispatched, you will receive shipping confirmation and, where available, tracking information to monitor your delivery.

5. DELIVERY DELAYS

While DYLZ STORE makes every reasonable effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including courier delays, adverse weather, public holidays, industrial action, or other unforeseen events.

DYLZ STORE is not responsible for delays caused by third-party courier services or events outside our reasonable control.

However, nothing in this Shipping Policy excludes or limits any rights you may have under the Consumer Protection Act, 2008, or any other applicable South African law.

If your order is significantly delayed, please contact our customer support team and we will work with the courier to assist in resolving the issue.

6. SHIPPING COSTS

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

Any promotional free shipping offers will be subject to the terms advertised at the time.

7. DELIVERY ADDRESS

Customers are responsible for ensuring that the delivery address provided during checkout is complete and accurate.

DYLZ STORE cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.

8. FAILED DELIVERIES

If delivery cannot be completed because:

• No one is available to receive the parcel;
• The address provided is incorrect;
• The parcel is unclaimed; or
• Delivery is refused,

the parcel may be returned to DYLZ STORE.

Any additional shipping costs incurred to resend the order may be payable by the customer.

9. LOST OR DAMAGED PARCELS

If your parcel arrives damaged or appears to have been lost in transit, please notify DYLZ STORE as soon as reasonably possible.

We will work with Aramex Store-to-Door to investigate the matter and determine the appropriate resolution in accordance with applicable South African consumer protection laws.

10. ORDER TRACKING

Where available, tracking information will be emailed to you once your order has been dispatched.

If you have not received your tracking information within a reasonable time after dispatch, please contact us.

11. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

DYLZ STORE

Website: https://www.dylzstore.co.za

Business Hours:

Monday – Friday

08:00 – 17:00 (SAST)

12. YOUR CONSUMER RIGHTS

Nothing in this Shipping Policy limits or excludes any rights afforded to consumers under the Consumer Protection Act, 2008 (Act No. 68 of 2008), the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002), or any other applicable South African legislation.