Terms & Conditions

RETURN & REFUND POLICY

Effective Date: 29 June 2026

Welcome to DYLZ STORE. We value our customers and are committed to providing high-quality products and excellent service. This Return & Refund Policy is designed to comply with the Consumer Protection Act, 2008 (Act No. 68 of 2008) ("CPA"), the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002) ("ECTA"), and all other applicable South African consumer protection laws.

Nothing contained in this policy limits or excludes any rights that consumers have under South African law.

1. GENERAL POLICY

Customers may request a return, exchange, repair, or refund where permitted by applicable South African legislation.

To initiate a return, customers must contact DYLZ STORE before returning any products.

Proof of purchase is required for all returns.

2. CHANGE OF MIND RETURNS

As an online retailer, DYLZ STORE may accept returns for change of mind, provided that:

  • The return request is made within 14 calendar days of delivery.
  • The product is unused.
  • The product is in its original condition.
  • The original packaging, accessories, manuals, labels and tags are included.
  • The item is suitable for resale.

Please note that change-of-mind returns are offered at the discretion of DYLZ STORE and do not affect any statutory rights under South African law.

Customers are responsible for all return shipping costs unless otherwise agreed.

Original delivery charges are non-refundable.

3. COOLING-OFF RIGHTS (ONLINE SALES)

In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), customers purchasing products online may, where applicable, cancel the transaction within 7 days after receiving the goods.

Where this right applies:

  • The goods must be returned unused and substantially in the same condition in which they were delivered.
  • The customer will be responsible for the direct costs of returning the goods unless otherwise required by law.
  • DYLZ STORE reserves the right to deduct reasonable direct costs incurred in returning the goods where permitted by legislation.

Certain products are excluded from the statutory cooling-off period in terms of ECTA.

4. DEFECTIVE OR UNSAFE PRODUCTS

Under Section 56 of the Consumer Protection Act, consumers are entitled to an implied warranty of quality.

If a product is defective, unsafe, or fails to meet the standards contemplated by the CPA within six (6) months of delivery, the customer may return the product.

The customer may elect to receive:

  • A repair;
  • A replacement; or
  • A full refund.

This warranty does not apply where the defect is caused by:

  • Misuse;
  • Abuse;
  • Negligence;
  • Improper storage;
  • Unauthorised modifications;
  • Accidental damage;
  • Failure to follow product instructions; or
  • Normal wear and tear.

If a repaired product fails again within three (3) months after repair, DYLZ STORE will replace the product or refund the purchase price in accordance with the CPA.

5. INCORRECT PRODUCTS

If DYLZ STORE supplies:

  • The wrong product;
  • An incomplete order;
  • A product materially different from what was ordered;

please notify us within 7 days of delivery.

Upon verification, DYLZ STORE will:

  • Arrange collection where appropriate;
  • Replace the product at no additional cost; or
  • Provide a full refund.

6. PRODUCTS DAMAGED DURING DELIVERY

If your order arrives visibly damaged:

  • Please notify DYLZ STORE within 48 hours of receiving your order.
  • Photographic evidence may be requested.

Where damage occurred during transport and is verified, DYLZ STORE will replace the product or provide a refund at no cost to the customer.

7. NON-RETURNABLE PRODUCTS

For hygiene, health and safety reasons, the following products cannot be returned unless they are defective or incorrectly supplied:

  • Opened beauty products
  • Cosmetics that have been opened or used
  • Personal care items
  • Grooming products
  • Food products
  • Consumable products
  • Gift cards
  • Digital downloads
  • Custom-made or personalised products
  • Clearance or final sale items (unless defective under the CPA)

8. RETURN PROCESS

To request a return, please contact DYLZ STORE with:

  • Your order number
  • Full name
  • Contact details
  • Description of the issue
  • Photographs where applicable

Returns should not be shipped until authorised by DYLZ STORE.

Unauthorised returns may be refused.

9. INSPECTION OF RETURNS

All returned products may be inspected upon receipt.

If inspection determines that:

  • the product is not defective;
  • the product has been damaged through misuse;
  • the return does not qualify under this policy;

DYLZ STORE reserves the right to decline the return and return the product to the customer at the customer's expense.

10. REFUNDS

Approved refunds will be processed using the original payment method.

Refunds are generally processed within 5–10 business days, although actual processing times depend on the customer's financial institution.

Shipping charges are refundable only where required by law or where the return resulted from an error by DYLZ STORE.

11. EXCHANGES

Where stock is available, DYLZ STORE may exchange products for:

  • Manufacturing defects;
  • Incorrect products supplied;
  • Alternative sizes or colours (where applicable).

Additional charges or refunds may apply where the replacement product differs in price.

12. RETURN SHIPPING

If the return is due to:

  • A defective product;
  • Incorrect goods supplied;
  • Goods damaged during delivery;

DYLZ STORE will bear the reasonable cost of return shipping.

If the return is due to:

  • A change of mind;
  • Incorrect product selected by the customer;
  • No longer wanting the item;

the customer is responsible for return shipping costs.

13. LIMITATION OF LIABILITY

Nothing contained in this Return & Refund Policy excludes, restricts or limits any rights or remedies available to consumers under the Consumer Protection Act or any other applicable South African legislation.

14. CONTACT US

If you have any questions regarding returns or refunds, please contact us:

DYLZ STORE

Website: https://www.dylzstore.co.za

Email: dvrxxd@gmail.com

Business Hours:
Monday – Friday
08:00 – 17:00 (SAST)